Frequently Asked Questions

Quick answers to common questions. Each answer links to the full guide if you need more detail.

#Is Laaimylorrie.com a broker?

No. Laaimylorrie.com is a communication and marketing platform for the transport industry. We do not broker deals or handle payments between members. You agree terms directly with the other party. See the Terms of Use.

#Do I have to pay to use the site?

You can browse the load list, available trucks, the Transport Directory and the marketplace for free. Customers can request freight quotes for free. The member tools, such as posting loads, fleet management and receiving quote requests, need a paid plan. The Driver plan is free. See Membership plans.

#What is the difference between Basic, Pro and Gold?

All three give you the same member tools. They differ in how many listings you can have: 15 for Basic, 25 for Pro and unlimited for Gold, for classifieds, trucks and loads. See Membership plans.

#How do I pay?

By card (processed instantly) or by EFT (processed in 24 to 48 hours). After you click Submit Order, choose your payment method. See Membership plans.

#I paid by EFT. When will my account be active?

Normally within 24 to 48 hours. Use your order reference number as the payment reference and e-mail your proof of payment to billing@laaimylorrie.com to speed things up.

#Is VAT charged?

VAT at 15% is added for Namibian customers only. It is removed automatically for customers in the other SADC countries.

#Where do I find my invoices?

Log in and open Billing then Sales Orders. Click an order to see the details, or click Resend Payment Instructions if you still need to pay.

#I forgot my password. What do I do?

Click Forgot Password on the Member Login page and follow the e-mail link to choose a new password. The link works once and expires after one hour. See Create an account.

#What is the security code on the login page?

It is a check that a real person is logging in. Type the characters you see in the picture into the Security code box. If you get it wrong, you see a security code mismatch message. Try again.

#Why can't I see the details of a cargo load?

Full load details are for logged-in members only. Visitors who are not logged in see Members Only when they click a load. Log in or create an account.

#Why am I not receiving quote requests (RFQs)?

You need an active company profile that is listed in the directory, with the right services and country. Upload at least one company document to activate your profile. See Business directory and Requests for quotation.

#How do I get notified about new loads?

Members: list your trucks under My Fleet and tick Publish on website. You are then notified when a load matching your truck's country or trailer type is posted. Visitors: use Subscribe for New Loads on the Cargo Loads page. See Adding cargo loads.

#How long does my cargo load stay on the board?

A Once Off load is archived automatically a while after its load date. On Going, Daily and Monthly loads stay until you edit or delete them. See Adding cargo loads.

#The site says "User Limit Reached". What now?

You have reached the listing limit for your plan. Delete old entries, or click Upgrade Membership to move to a bigger plan.

#My membership has expired. How do I renew?

Log in. You are taken to the Billing page. Click Renew my Membership, choose your plan and pay. Your tools open again once the payment is confirmed. See Membership plans.

#How do I close my account?

When your membership has expired, the Billing page shows Cancel & Close my Account. Closing removes all data related to your account and cannot be undone. If you want to close your account at another time, contact us.

#Can drivers register?

Yes, the Driver plan is free. Choose Driver on the Register page, then create your driver profile and upload a photo of yourself to activate it. Fleet owners can then assign you to their vehicles.

#How do I sell a truck, trailer or spares?

Log in, open Marketplace and click Add Classified. Choose the category, status, condition and price, add a description and photos, and click Submit. Your advert shows on the Market Place page.

#How do I report a suspicious member or listing?

Click Report on the listing, or Report this user, and tell us what happened. Our staff will look into it. Always ask for company and vehicle documents and references before doing business, and don't pay upfront without checks.

#Can I advertise my business on the site?

Yes. We sell banner ads in three sizes, for 6 or 12 months. See the banner ad prices in Membership plans, or go to Advertising with us on the website.