--- title: Frequently Asked Questions description: Short answers to the questions members and visitors ask most about Laaimylorrie.com: accounts, payment, loads, trucks, quotes and more. updated: 2026-11-01 --- Quick answers to common questions. Each answer links to the full guide if you need more detail. ## Is Laaimylorrie.com a broker? No. Laaimylorrie.com is a communication and marketing platform for the transport industry. We do not broker deals or handle payments between members. You agree terms directly with the other party. See the [Terms of Use](/terms-of-use). ## Do I have to pay to use the site? You can browse the load list, available trucks, the Transport Directory and the marketplace for free. Customers can request freight quotes for free. The member tools, such as posting loads, fleet management and receiving quote requests, need a paid plan. The Driver plan is free. See [Membership plans](/membership-plans). ## What is the difference between Basic, Pro and Gold? All three give you the same member tools. They differ in how many listings you can have: 15 for Basic, 25 for Pro and unlimited for Gold, for classifieds, trucks and loads. See [Membership plans](/membership-plans). ## How do I pay? By card (processed instantly) or by EFT (processed in 24 to 48 hours). After you click **Submit Order**, choose your payment method. See [Membership plans](/membership-plans). ## I paid by EFT. When will my account be active? Normally within 24 to 48 hours. Use your order reference number as the payment reference and e-mail your proof of payment to billing@laaimylorrie.com to speed things up. ## Is VAT charged? VAT at 15% is added for Namibian customers only. It is removed automatically for customers in the other SADC countries. ## Where do I find my invoices? Log in and open **Billing** then **Sales Orders**. Click an order to see the details, or click **Resend Payment Instructions** if you still need to pay. ## I forgot my password. What do I do? Click **Forgot Password** on the [Member Login page](https://www.laaimylorrie.com/members/login.aspx) and follow the e-mail link to choose a new password. The link works once and expires after one hour. See [Create an account](/create-an-account). ## What is the security code on the login page? It is a check that a real person is logging in. Type the characters you see in the picture into the **Security code** box. If you get it wrong, you see a security code mismatch message. Try again. ## Why can't I see the details of a cargo load? Full load details are for logged-in members only. Visitors who are not logged in see **Members Only** when they click a load. Log in or [create an account](/create-an-account). ## Why am I not receiving quote requests (RFQs)? You need an active company profile that is listed in the directory, with the right services and country. Upload at least one company document to activate your profile. See [Business directory](/business-directory) and [Requests for quotation](/requests-for-quotation). ## How do I get notified about new loads? Members: list your trucks under **My Fleet** and tick **Publish on website**. You are then notified when a load matching your truck's country or trailer type is posted. Visitors: use **Subscribe for New Loads** on the Cargo Loads page. See [Adding cargo loads](/adding-cargo-loads). ## How long does my cargo load stay on the board? A **Once Off** load is archived automatically a while after its load date. **On Going**, **Daily** and **Monthly** loads stay until you edit or delete them. See [Adding cargo loads](/adding-cargo-loads). ## The site says "User Limit Reached". What now? You have reached the listing limit for your plan. Delete old entries, or click **Upgrade Membership** to move to a bigger plan. ## My membership has expired. How do I renew? Log in. You are taken to the **Billing** page. Click **Renew my Membership**, choose your plan and pay. Your tools open again once the payment is confirmed. See [Membership plans](/membership-plans). ## How do I close my account? When your membership has expired, the **Billing** page shows **Cancel & Close my Account**. Closing removes all data related to your account and cannot be undone. If you want to close your account at another time, [contact us](/contact-us). ## Can drivers register? Yes, the Driver plan is free. Choose **Driver** on the [Register page](https://www.laaimylorrie.com/members/register.aspx), then create your driver profile and upload a photo of yourself to activate it. Fleet owners can then assign you to their vehicles. ## How do I sell a truck, trailer or spares? Log in, open **Marketplace** and click **Add Classified**. Choose the category, status, condition and price, add a description and photos, and click **Submit**. Your advert shows on the **Market Place** page. ## How do I report a suspicious member or listing? Click **Report** on the listing, or **Report this user**, and tell us what happened. Our staff will look into it. Always ask for company and vehicle documents and references before doing business, and don't pay upfront without checks. ## Can I advertise my business on the site? Yes. We sell banner ads in three sizes, for 6 or 12 months. See the banner ad prices in [Membership plans](/membership-plans), or go to **Advertising with us** on the website.