---
title: Contact Us
description: How to get help from the Laaimylorrie.com team by e-mail, phone or the contact form, and what to include so we can help quickly.
updated: 2026-11-01
---

Can't find the answer in this help centre? Our team is happy to help. This page lists how to reach us and what to include in your message.

## How can I contact you?
| Channel | Details |
|---|---|
| E-mail | info@laaimylorrie.com |
| Phone | +264 83 729 5599 (during normal office hours) |
| Contact form | [Contact us page](https://www.laaimylorrie.com/contact.aspx) on the website |

For payments and proof of payment, you can also e-mail billing@laaimylorrie.com.

## Where are your offices?
We have two offices in Namibia:

- **Walvis Bay:** 12th Street, Light Industrial, Walvis Bay
- **Windhoek:** No. 8 Brahman Park, Northern Industrial, Windhoek

## How do I use the contact form?
1. Go to the [Contact us page](https://www.laaimylorrie.com/contact.aspx).
2. Enter your name and e-mail address.
3. Choose a department: **General Enquiry**, **Technical Support**, **Products & Sales** or **Accounts**.
4. Type your message.
5. Enter the security code and click **Send Message**.

You see **Success: Request Received**.

## How long will it take to get a reply?
A member of staff will get back to you. If you have not heard from us within 24 hours, please e-mail us directly at info@laaimylorrie.com.

## What should I include in my message?
The more we know, the faster we can help. Please include:

- your name and the e-mail address you registered with,
- your **Member Id** (you find it under **My Profile** in the member area),
- your order reference number, for payment or billing questions,
- the page or feature you were using, and what you were trying to do,
- the exact error message, if you saw one,
- a screenshot, if you can. Attach it to your e-mail.

> **Important:** Never send us your password. Our staff will never ask for it.

## Before you contact us
These pages answer the most common questions:

- [Frequently asked questions](/frequently-asked-questions)
- [Create an account](/create-an-account), including password resets
- [Membership plans](/membership-plans), including payment and renewal